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Frequently Asked Questions

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What is DocReady?
DocReady is a convenient, cost-efficient, virtual healthcare service for common conditions, available through internet-enabled computers or mobile devices.
Can I receive a prescription from a DocReady doctor?
Yes. Our doctors will prescribe medication if applicable for your individual diagnosis. DocReady has a no controlled substance policy. If a controlled substance is appropriate for your condition, you will be directed to seek in-person care.
When should I use DocReady?

DocReady’s board-certified doctors treat conditions such as the common cold, flu, allergies, sore throat, eye infections, cough, painful urination in adult women, lower back pain, joint pain or strains, and minor skin problems. If you have a fever, please know your temperature.

Please note that DocReady is not for medical emergencies. Please call 911 or go to the nearest emergency room if you feel you are experiencing any of the following emergency medical problems:

  • Chest pain or pressure
  • Uncontrolled bleeding
  • Sudden or severe pain
  • Coughing/vomiting blood
  • Difficulty breathing or shortness of breath
  • Sudden dizziness, weakness, change in vision, slurred speech, numbness, or other neurological changes
  • Severe or persistent vomiting or diarrhea
  • Changes in mental status, such as confusion
  • Assault, physical or sexual abuse, or child abuse
When are doctors available on DocReady?
Our doctors are ready to see you seven days a week. When you log on, you’ll be able to select your preferred time slot and available doctors.
What if I have I have trouble with my prescriptions?
For any issues with prescriptions, please message your doctor through our secure text or email service. Please allow 12 hours reply time. You will not be charged again for a problem with your prescription from a recent visit.
How do I access my medical records?
Prior to your DocReady visit, you should have received a link to create an account in our online patient portal. Following your appointment you can log into the online patient portal to access your receipt for insurance reimbursement, your medical record, and a number of other helpful resources. Please reach out if you cannot locate the invitation link.
Does my DocReady visit count as a qualified HSA or FSA expense?
Yes, DocReady visits qualify as health care expenses. You can use any major debit or credit card with our service. If you have further questions regarding your bill please contact our customer service.
Can I use my spouse's account to have a DocReady visit?
No. Each adult must have their own account. The patient must be present to be evaluated on camera at the time of the visit.
Can the prescription be sent to the pharmacy of my choice?
Yes, during the short registration, please select the pharmacy you desire for the current visit, and that is currently open.
Does my insurance cover DocReady?
To increase accessibility and affordability of DocReady services, we do not accept insurance coverage at this time. Some insurances include telemedicine visits as a covered benefit. For those whose insurance includes telemedicine as a covered benefit, you can access your receipt for reimbursement through the online patient portal.

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